Delete your myMINT account
This page explains how to request deletion of your myMINT account and associated personal data. myMINT is a product of MINT Platforms (Pty) Ltd (FSP 55118 · NCRCP22892).
How to request account deletion
- Email [email protected] from the same email address registered on your myMINT account.
- Use the subject line: Account deletion request (myMINT). Include your full name and the mobile number on the account (if any).
- We will verify your identity, confirm any outstanding obligations (for example active loans or unsettled transactions), and email you a confirmation.
- After confirmation, we process deletion within 30 days (you may cancel by signing in again within the first 7 days if we notify you of a cooling-off window).
What we delete
- Profile and contact details (name, email, phone)
- App preferences and non-required portfolio display data
- KYC documents and identity copies held for onboarding (subject to legal holds below)
- Push tokens, session tokens, and similar technical identifiers
- Marketing preferences linked to your account
What we may retain (and for how long)
- Financial / regulatory records required under FSCA and related law — typically up to 5–7 years
- Audit logs of the deletion itself — retained for compliance
- Anonymised / aggregated analytics that cannot identify you
- Information needed to complete wallet refunds, cancel pending orders, or settle open obligations before closure
Before you delete
- Sell or transfer holdings if you do not want positions left unresolved
- Settle outstanding credit / loan obligations — we may decline deletion until these are cleared
- Redeem or cancel active gifts where applicable
Partial data requests (without closing the account)
To request access, correction, or deletion of specific personal data under POPIA without closing your account, email [email protected] with the subject POPIA data request (myMINT).
You can delete your account directly in the app:
More → Delete account. Email remains available as an
alternative channel. Full privacy terms:
MINT Privacy Policy.
Developer / app identity
- App: myMINT
- Android package:
app.mymint.co.za - Legal entity: MINT Platforms (Pty) Ltd
- Website: https://mymint.co.za/
- Support: [email protected] · +27 10 276 0531